OsintXosintx.io

Support

Support and contact

Telegram is the fastest way to get help with billing and account issues. Join the Discord community to talk to other users. Use email for imprint, privacy and official law enforcement requests.

Chat

  • Telegram support

    Direct line for billing, access issues and account questions. Include your OsintX username.

    @osintx_io

  • News channel

    Maintenance windows, releases, outages and platform announcements.

    @osintxio

  • Discord community

    Talk to other users, share tips and follow community discussions.

    discord.gg/osintx

  • X (Twitter)

    Short updates, new features and announcements.

    @osintxio

Email

  • General contact

    contact@osintx.io

    Imprint, billing questions, privacy requests, and general inquiries.

  • Law enforcement

    law@osintx.io

    Official requests from police and other authorized authorities.

Response times

Telegram support usually answers within a few hours (CET). Email usually takes 1 to 2 business days. If you suspect an outage, check the status page.

Common questions

How do I upgrade or renew my plan?
Open Dashboard, Pricing, pick a plan or add-on, and pay via crypto checkout. Plan time extensions stack on your current expiry.
My plan expired. What happens?
You get a 3-day grace period, then your account moves to Free (3 searches/day). Purchased FiveM addon time is kept but needs Enterprise API access to use.
Payment confirmed but plan not active?
Crypto payments can take a few minutes. Include your OsintX username and transaction ID when contacting us on Telegram.
How do daily search limits work?
Limits reset at midnight UTC. Extra search boosts from add-ons only apply until the end of the current UTC day.
Where is the API documentation?
Enterprise API access includes the v1 endpoints. See the docs page at /docs.
Is there an OsintX Discord server?
Yes, you can join the community at discord.gg/osintx. For billing, payments and account-specific issues, write to Telegram support so we can see your account details.

Before you message us

  • Include your OsintX username and what you already tried.
  • For billing, mention your plan and approximate purchase time.
  • For search errors, note the provider and query type, not the full target if it is sensitive.
  • Use official links only. Staff never ask for your password or 2FA codes.

Useful pages